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被買家投訴產(chǎn)品與描述不符,listing被暫時下架

昨晚收到郵件,有買家抱怨我產(chǎn)品和描述不符,然后亞馬遜要審核,listing被暫停:
"We have received feedback that XXXXXXX(ASIN) has been inconsistent with the listing for the product. In order to provide the best buying experience to AMAZON customers, we have temporarily suspended your listing and corresponding inventory for review while we determine the root cause of these issues.
At the completion of our internal review, we will determine whether your listing and inventory can be restored, or whether additional action is required. The review will consist of an inspection of your inventory and the ASIN catalog details.
If additional action is required for this inventory on your behalf, we will notify you again."
產(chǎn)品賣了挺久的了,以前都沒收到這種投訴,要怎么挽救呢?
相關(guān)標簽:
已邀請:
挖掘海量數(shù)據(jù),第一時間反映跨境電商行業(yè)的熱門風向,為跨境客戶提供真實客觀的市場決策依據(jù)。

第⑦個夏天丶

贊同來自:

先把listing里那些與產(chǎn)品不符的描述找出來,修改,然后向亞馬遜保證以后一定會描述正確,避免再次出現(xiàn)這種問題
然后再去賬號里找以前買家針對這個產(chǎn)品給的差評,好好處理,然后寫申訴書,附上問題解決后,買家發(fā)的滿意郵件,接著就是認錯,保證不再犯

流蘇書包

贊同來自:

我覺得如果你跟某個客戶經(jīng)理關(guān)系不錯,那可以請他幫忙,給你一些申訴的建議等等

cai111

贊同來自:

請問這個問題如何解決呢
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