?買家已經開了AZ了，已經影響了帳號表現?

如果你去退款，那AZ會自動關閉，亞馬遜會判買家贏，所以在事情變嚴重前取消訂單，以后不要犯這種錯誤

下次你直接取消，再跟對方道歉（而不是讓對方取消）。把訂單標為”unshipped”，這樣客戶沒被收費，交易失敗，不能開Az
你取消訂單后，回復az:
This claim has been opened on an order that has not been confirmed as shipped. The order has been cancelled, and the customer was never charged, there is nothing to refund or receive. So the case is unfounded and needs to be closed.

取消訂單，理由選Pricing Error，然后回復A-Z:
1.Customer's order was cancelled prior to shipment, due to a pricing error.
2.As a result of order cancellation, customer will not receive delivery of merchandise.
3.Customer was never charged for the order so there is no refund due.
Please deny this claim.
買家開不是說沒收到商品嗎？那你就加上一點，因為訂單在發貨前被取消，所以買家不會被收費，當然也不會收到商品